Get Answers to Frequently Asked Questions Here

Our new customers often ask us about pricing, skincare water, and cleaning tips. Below are a few of our most frequently asked questions. If you don’t see your question below, don’t worry; simply call a member of our team or email us your questions.

What is Skincare Water?

Experts all over the world agree that water can be restructured, or “informed” in many different ways. One of these ways is using radiation. Take for example a microwave: Put a glass with water in a running microwave for some time and it will begin to boil. The microwave shoots waves at the water molecules that cause them to vibrate. Everything that emits radiation can influence water. A very natural and subtle source of radiation is crystals. People have been using gems to infuse their drinking water for thousands of years. The ancient Greeks did it and wise men and women in the Middle Ages. Of course, they couldn’t understand the scientific process but they realized, it changed something in their water. Something they could feel and taste. Over time, they studied the effects of this “cristal water” and developed a tradition called “crystal healing”.

* Any information on the effect of crystals and gems on the body is intuitive in nature and not scientifically verified. Cristal Clerc Skincare water cannot guarantee results with any gem or crystal. You should never substitute gems or crystals for professional medical treatment when indicated for any condition.


Is there proof that the crystals change the properties of water?

There’s no other substance on earth that has a greater influence on our wellbeing than water. If you begin to engage yourself with the mysteries of water, you’ll very soon come across one name: Dr. Masaru Emoto. No present-day scientist has studied the true nature of water more intensely than the recently passed away and greatly missed Japanese researcher and author of the New York Times bestseller “The Hidden Messages in Water ” Crystal images by Dr. Emoto‘s laboratory verified that water treated with Cristal Clerc Skincare water gem vials regains its original, natural energy and thus is comparable to fresh spring water.

Also, German scientists have proven that water becomes more alkaline and the oxygen content increases with Cristal Clerc Skincare water gem vials. The tests showed: „With Cristal Clerc Skincare water manufactured by Vitjuel, drinking water reaches a quality level otherwise only found in natural spring water.“

Like in the natural cycle of water, with Cristal Clerc Skincare water cristal vials the natural element stone regenerates the natural element water.

And besides, the best way to prove it is to try for yourself. Don’t believe us, just drink! 🙂

How do I use my Cristal Clerc Skincare Water crystal vial properly?

Preparing Skincare water with a Cristal Clerc Skincare water crystal vial is easy: Simply place your crystal vial inside a pitcher (preferably made of glass), fill it up with regular drinking water and wait for 7 – 10 minutes. That’s all it takes! You can either leave the gem vial inside the pitcher or take it out. Crystal images by the Hado Life laboratory, which was co-founded by Dr. Masaru Emoto, verified that water treated with Cristal Clerc Skincare water manufactured by Vitajuwel regains its original, natural energy and thus is comparable to fresh spring water.

How do the gems affect the water although they are sealed inside the glass vial?

It’s a common misunderstanding that crystal water or Skincare water is made in a process that includes minerals dissolving in water. You actually DON’T want to have a physical component from gems/crystals dissolving in your water as it doesn’t improve it at all. Skincare water is made by the subtle radiation of the crystals. As you know from sun rays, magnetic rays, or microwaves, radiation waves pass through glass. That’s the same with the crystal’ radiation

What keeps me from preparing Skincare water by simply placing the gems directly in the water?

In the past, gems were put directly in the water to prepare skincare water or “crystal elixirs” and therefore had to be cleaned regularly. Besides the cleaning issue, stones often also emit hazardous substances (e.g. bedrock). Those contaminations were consumed along with the water. Some healing crystals that can be used in external applications without a problem may even release toxic substances if they are placed directly in water.

The perfect way to avoid those issues in preparing skincare water is to use gem vials by VitJuel as the crystals are sealed in the glass vial and infuse the water without having direct physical contact.

Seriously, why would you want to put something you dug up from the earth put in your drinking water when there’s a much more hygienic way to prepare skincare water?


Does skincare water taste different than regular water?

Almost all of our customers report a difference in taste between regular drinking water and skincare water. Even the different Cristal Clerc Skincare water gem blends are reported to taste different. The difference is often perceived as very subtle, as a change in the texture of the water. Try for yourself!


How long am I supposed to leave my Cristal Clerc Skincare water crystal vial in my water?

Skincare water experts suggest that you leave the crystal vial in a decanter with about 1.5 liters of drinking water for 7 – 10 minutes to get the full experience.

How do I clean my Cristal Clerc Skincare crystal vial and my Cristal Clerc decanter?

The crystal vials and decanters are NOT dishwasher-safe. Wash them by hand using lukewarm water. Do not use chemicals or abrasive cleaners. To remove the limescale from inside the decanter, fill it with water and 2 tbsp. of white vinegar. Leave it overnight and rinse it very thoroughly with clean water the next day.

How long after I remove my crystal vial from the decanter will the water stay infuse?

That depends on the quality of water you use to prepare your skincare water and any and sources of radiation nearby that might influence the water’s structure. Experience has shown that filtered water with no nearby radiation stays infused for up to 2 days.

For how long do the crystals emit their energy? Do I have to recharge the crystal vial?

Well, if you ask 5 experts you might get 5 different answers on this topic. There is no single truth to this. In our personal belief, the gems do not have to recharge and won’t lose their “powers” in our lifetime. All of the crystals we use are hand-selected, natural pieces taken from the earth. They are age-old and have been created in red heat, eons ago. They haven’t lost their energy in the time since and we don’t see a reason why they should in a human’s short lifespan. But hey, it certainly wouldn’t hurt the crystals’ properties if you’d place your Cristal Clerc Skincare crystal vial in the morning sun or in the moonlight. Who knows? 🙂

What kind of waterworks are best to create Skincare water?

We recommend using purified water. Either bottled (but please don’t buy plastic bottles!) or filtered at home. Personally, we love Castle Rock Water. Sparkling water isn’t your best choice as it will taste dull after some time in a decanter.

Is my Cristal Clerc Skincare water crystal vial very fragile? How do I handle it properly?

To a lot of our customers, Cristal Clerc crystal vials are pieces of art and “Jewelry for Water”. They might seem to be very fragile, but they are also tools made for a purpose. Our master glassblowers know their trade and create crystal vials from lead-free glass that are very sturdy and robust. But PLEASE be aware that they are made of glass. Handle them with the same care as a precious wine glass. Avoid impacts, blows, or strokes. Don’t drop it. Don’t freeze, boil or microwave it. Avoid temperatures below 45° F and above 95° F. Love your vial and it will pay it back! 🙂

Does my Cristal Clerc Skincare crystal vial also work with other beverages like juices or alcoholic drinks?

Lots of Skincare water lovers report that they use their Cristal Clerc crystal vial with juices with the effect that they taste less acidy.

Amethysts enjoy a long association with Dionysus, the God of Wine. The ancient Greeks created drinking vessels from amethysts, believing that the stone would prevent them from getting drunk. The word “amethyst” means “not intoxicated” (from Greek a- “not” + methystos “intoxicated”). A little while ago, selected wineries and professional sommeliers rediscovered the ancient tradition to enhance their wine with amethysts and achieved amazing results. Nowadays, as opposed to a few thousand years ago, amethysts are no longer placed directly into the wine. Our Cristal Clerc Vino softens the wine’s natural acids and makes it taste smoother. Fill your decanter with a bottle of wine, place the gem vial in it and wait for 7-10 minutes. You‘ll be amazed….but don‘t expect to stay sober. And PLEASE, always drink responsibly!

Can I use my Cristal Clerc Skincare crystal vial to prepare tea or coffee?

Of course, you can heat up skincare water and use it to prepare tea or coffee, but please remove your crystal vial first! We know from physics that boiling changes the structure of the water. In the same way, boiling will affect Cristal Clerc Skincare water. We have lots of customers who report that tea tastes more aromatic when prepared with Cristal Clerc Skincare water.

What gem blend works best for me?

With great care, we’ve “tailored” 17 crystal blends to suit every need you might have. Every blend focuses on different aspects. Finding the right blend for you depends a lot on what purpose you’d like to use the vial for and where your special needs and wishes lie. We’ve experienced that the first impulse is most times the right one. If that doesn’t help, a lot of beginners start with the WELLNESS blend, as this basic, well-balanced composition was used to inspirit water for hundreds of years by many generations of crystal water lovers.

Due to restrictions made by the federal government, we cannot give you any advice on how different crystals might affect your health or wellbeing


How are the Cristal Clerc vials made?

Each of our Cristal Clerc vials is handcrafted by master glassblowers in Bohemia. They use premium, lead-free glass and hand-selected crystals. The process of heating, melting, and cooling of a single vial takes about 24 minutes and is patented worldwide! All of our crystals are fairly traded. Before being used in our crystal vials, they are cleaned thoroughly in a special, 8-step process. The special liquid inside the crystal vial prevents the crystals from getting mossy and the vial from getting dim. It’s natural and harmless, even if accidentally swallowed.

Can I change the crystals inside my crystal vial?

Our crystal vials are sealed. Therefore it’s not possible to change the blend of your crystal vial. Experience has shown that the most hygienic way to prepare crystal water is using sealed vials. We currently offer vials with 17 distinctive blends of crystals, following age-old traditions and “recipes”.


What do I do when my crystal vial gets damaged?

Before every use make sure your cristal vial is free of any damages. If it has cracks or other damages, STOP USAGE immediately. Damaged vials are not safe for usage and may cause physical harm. The liquid inside the vial is NOT hazardous. If you have swallowed any pieces from your product SEEK IMMEDIATE MEDICAL ATTENTION!

The crystals inside of my Cristal Clerc are beautiful but look a little different than I saw in another vial.

Crystals are unique like every one of us. They are age-old natural products and therefore may vary in size, shape, and color.


Can I combine different vials in one decanter?

We don’t recommend doing that. It’s a little bit like mixing apple juice with orange juice. You probably won’t like it. Every gem blend we offer has been tested and tried by thousands of people. A combination of different blends haven’t.


Who came up with this idea?

Well, Ewald Eisen, probably one of the biggest water lovers in Southern Germany, used to put crystals directly in the water to infuse it. Until in 2007 he was just tired of cleaning his crystals all of the time and was annoyed by the crystals getting dull over time. After several sleepless nights, dozens of drawings, and numerous meetings with Bohemian glass craftsmen, a new invention was born – the VitJual vial! At first, he just had some produced for himself, friends, and family but very soon after, friends of his friends wanted them and demand grew rapidly. Now he and his two sons, together with their staff, lead a business that has offices in Southern Germany, Austria, and California that supplies several distributors and thousands of customers in over 30 countries all over the world with their gem accessories.











Cristal Clerc GemWater

11041 Shadow Creek Pkwy Ste 121

Pearland, Texas 77584


Need additional assistance? Please contact us:


346 400 2051


Open Mon. through Fri.

from 8:00 am to 5:00 pm.